Custom Customer Service Desk

Replaces Gorgias, Zendesk and Re:amaze

An AI help desk that reads every inbound message and routes it three ways: answer it, draft it for a human, or escalate it. Priced once, not per ticket and not per seat.

What you get

• Every message classified before a human sees it
• An editable knowledge base, so changing an answer changes the replies with no redeploy
• Anything sensitive escalates to a human before the AI is called at all
• Customer and order data shown on the ticket
• Email, storefront widget and contact form in one queue
• Fails safe: if anything goes wrong it escalates rather than guessing

How long it takes

Two to three weeks

What I need from you

Collaborator access, and your existing help-desk export if you have one.

If it goes wrong

Everything is built against a development store first and nothing touches your live site until you have seen it working. Migrations run as a dry run you approve, and your existing app stays switched on until the first live run reconciles. If it does not match, we roll back.

£1,000 to build, then £69 a month

The £1,000 covers the build. The £69 a month covers hosting, the AI usage behind every reply, monitoring, and small changes to how it routes and drafts. Gorgias and Zendesk charge per seat or per ticket, so helping more customers costs you more. This does not.