{"product_id":"custom-customer-service-desk","title":"Custom Customer Service Desk","description":"\u003cp\u003e\u003cstrong\u003eReplaces Gorgias, Zendesk and Re:amaze\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eAn AI help desk that reads every inbound message and routes it three ways: answer it, draft it for a human, or escalate it. Priced once, not per ticket and not per seat.\u003c\/p\u003e\u003ch3\u003eWhat you get\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eEvery message classified before a human sees it\u003c\/li\u003e\n\u003cli\u003eAn editable knowledge base, so changing an answer changes the replies with no redeploy\u003c\/li\u003e\n\u003cli\u003eAnything sensitive escalates to a human before the AI is called at all\u003c\/li\u003e\n\u003cli\u003eCustomer and order data shown on the ticket\u003c\/li\u003e\n\u003cli\u003eEmail, storefront widget and contact form in one queue\u003c\/li\u003e\n\u003cli\u003eFails safe: if anything goes wrong it escalates rather than guessing\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eHow long it takes\u003c\/h3\u003e\u003cp\u003eTwo to three weeks\u003c\/p\u003e\u003ch3\u003eWhat I need from you\u003c\/h3\u003e\u003cp\u003eCollaborator access, and your existing help-desk export if you have one.\u003c\/p\u003e\u003ch3\u003eIf it goes wrong\u003c\/h3\u003e\u003cp\u003eEverything is built against a development store first and nothing touches your live site until you have seen it working. Migrations run as a dry run you approve, and your existing app stays switched on until the first live run reconciles. If it does not match, we roll back.\u003c\/p\u003e\u003ch3\u003e£1,000 to build, then £69 a month\u003c\/h3\u003e\u003cp\u003eThe £1,000 covers the build. The £69 a month covers hosting, the AI usage behind every reply, monitoring, and small changes to how it routes and drafts. Gorgias and Zendesk charge per seat or per ticket, so helping more customers costs you more. This does not.\u003c\/p\u003e","brand":"Own Your Billing","offers":[{"title":"Default Title","offer_id":58888462303564,"sku":"CUSTOM-CUSTOMER-SERV","price":1000.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1093\/7339\/1180\/files\/Customerservice_2af3951e-b508-4fe9-a1e7-d5e4a6e715ff.png?v=1790332772","url":"https:\/\/ownyourbilling.com\/products\/custom-customer-service-desk","provider":"Own Your Billing","version":"1.0","type":"link"}